Perlindungan Hukum terhadap Nasabah BTPN Jenius akibat Tindakan Phishing (Studi Kasus Bank Tabungan Pensiunan Nasional Jenius)

This article discusses phishing activities that have led to allegations of leakage personal data from Jenius customers, which is one the digital banking applications National Pension Savings Bank (BTPN). activity causes loss customer deposits in application. Law Number 10 1998 concerning Banking and 19 2016 Information Electronic Transactions are used as references this study. The purpose study identify analyze legal protection for customers responsibilities given by banks customers. research method normative juridical through legislation approach, conceptual case approach qualitative descrptive analysis. source secondary form library supported primary obtained interview. Based on results, provided applying principle confidentiality regulated Banking, although does not regulate detail regarding banking. Phishing themselves been threatened Transactions. responsibility bank provide complaint services carry out inspections/investigations well assist finding solutions losses suffered